Reference

borneo338 Privacy Policy for Your Account

borneo338 Privacy Policy explains how we collect, use, store and protect details connected with your account, wallet status and device access.

Clear data purposesCookie choicesAccount access rightsWallet record handling

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How Privacy Applies To Wallet Records

borneo338 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers details you submit when opening an account, completing phone verification and contacting support about access or wallet status. We may record payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity so we can match a request to the

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correct account and investigate a receipt. We use these records for account administration, security checks, service messages and legal requests where applicable. We do not describe access as available everywhere: eligibility depends on local law, and you should check the rules that apply to your location.
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If a payment reference is incorrect, contact us through the account support path with your account detail and transaction reference. We will explain what can be corrected, what must be retained, and why.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY HELP DESK

Where To Send A Privacy Request

A direct support route helps you ask about personal data without explaining the same issue repeatedly. Start from your signed-in account support chat when you can; this lets us connect the request with the right account. If you cannot access the account, use the public support route and include only the minimum details needed for us to locate your request. We may ask for phone verification before discussing account-linked data.

Team online

Account support chat

Use the signed-in support chat for a copy, correction or deletion question. We can connect your request to the account record after the required phone verification step.

Wallet record check

If a DANA, OVO, GoPay or QRIS reference appears incorrectly, send the receipt reference through support. We will check the linked account record before explaining the available correction.

Access assistance

When login stalls, tell us whether you are using a mobile browser or desktop browser. We will separate an access issue from a Privacy Policy request and protect account details during the reply.

DATA HANDLING

What We Do With Account Details

We keep this Privacy Policy connected to the account actions you actually take, rather than treating every detail as the same.

Account creation

When you open an account, we use submitted contact details to create your account record and send access-related messages. We do not need extra profile details for a request that does not require them.

Phone verification

Before we discuss account-linked data, we may ask you to complete phone verification. This step helps prevent another person from receiving details about your wallet references or support history.

Cookies and storage

Cookies can remember a session, language choice and security state on your browser. You can manage browser storage settings, although removing necessary cookies may interrupt account access or require another login.

Mobile and desktop

The mobile browser path and desktop browser path may create device and session records used for security checks. We use those signals to identify unusual access, not to replace your account details.

Retention periods

We keep personal data only for the period needed for account operation, security checks, payment reconciliation, dispute handling and legal duties. Support can explain why a particular record remains after your request.

Change requests

To request access, correction or removal, contact support chat with your account identifier and the specific record involved. We verify the request, explain any restriction, then confirm the next step.

Privacy Policy Answers For Indonesia

These Privacy Policy answers address the searches we hear most often from people opening or managing an Indonesian account. They cover the data connected with login, phone verification, cookies, wallet references and support requests. If your case involves a particular DANA, OVO, GoPay or QRIS record, use the account support path so we can check the correct account instead of giving a general reply.

It covers account details, phone verification, browser cookies, device session signals, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use your phone number for account access and verification. Before discussing account-linked data, we may ask you to confirm that number so wallet references and support records are not disclosed to another person.

We may retain a payment reference, amount status and matching details needed to reconcile an account request. We use those records for support, security and payment checks, not for unrelated account questions.

Yes. Send an access request through signed-in support chat and identify the account record you want checked. We verify your identity first, then explain the data that can be provided and the delivery step.

You can ask us to correct inaccurate account or support details. Include the specific field and supporting context, such as a payment reference, while avoiding unnecessary sensitive material in the first message.

Necessary cookies help maintain a browser session and security state. If you remove them, you may need to log in again or repeat a verification step; optional browser settings can be managed on your device.

You may request removal through support chat, but some records can remain for security, payment reconciliation, dispute handling or legal duties. We will explain the reason and confirm what action is possible.

borneo338 Privacy Policy for Your Account

Where To Send A Privacy Request

Account support chat

Wallet record check

Access assistance

What We Do With Account Details

Account creation

Phone verification

Cookies and storage

Mobile and desktop

Retention periods

Change requests

Privacy Policy Answers For Indonesia

01 What does the borneo338 Privacy Policy cover?

02 Why does borneo338 need my phone number?

03 How does the Privacy Policy handle QRIS and wallet data?

04 Can I request a copy of my borneo338 data?

05 Can I correct details under this Privacy Policy?

06 How do cookies affect my account access?

07 Where local law permits, can I ask for data removal?

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